Terms and Conditions

Last updated: 11/11/25

Welcome to Arkana — we’re so happy you’re here!
These Terms & Conditions explain how we run our website, process orders, and what you can expect when you shop with us.
By using our website or placing an order, you agree to these terms.

Who We Are

We’re Arkana, an independent fashion brand based in London, United Kingdom.
Our website is https://www.arkana.design/
You can contact us any time at explore.arkana@gmail.com

Using Our Website

You’re welcome to browse, share, and shop from our site — but please:

  • Don’t misuse the site (e.g. try to hack, disrupt, or copy it).

  • Don’t use our designs, photos, or content without permission — they’re protected by copyright and belong to us.

  • Understand that product colours and details may vary slightly due to screen differences or handmade finishes.

We do our best to keep everything accurate and up to date, but small errors or updates can occasionally occur.

Orders and Payments

When you place an order, you’ll receive an email confirming we’ve received it.
This doesn’t mean it’s accepted yet — your order becomes binding once payment is processed and we’ve dispatched your item.

All prices are shown in GBP (£) and include VAT where applicable.
Payment is taken securely through trusted third-party providers such as Stripe, PayPal, or Squarespace Payments.

We reserve the right to cancel or refuse an order (for example, if an item is out of stock, there’s a pricing error, or a payment issue).
If this happens, we’ll contact you straight away and issue a full refund.

Shipping & Delivery

We ship from the UK to both UK and international addresses.
Delivery costs and timeframes are shown at checkout and detailed on our Shipping & Returns Policy page.

Please make sure your shipping details are correct — we can’t be responsible for parcels sent to the wrong address.
Once dispatched, your parcel is in the hands of our trusted courier, but we’ll help wherever we can if something goes wrong.

Returns & Refunds

We hope you love your purchase, but if you’d like to return it, you can do so within 14 days of receiving your order for a refund or exchange.

Items must be:

  • Unworn, unwashed, and in original condition

  • With all tags and packaging intact

Please email explore.arkana@gmail.com to start a return.
You’ll need to cover return postage costs unless the item is faulty.

We can’t accept returns on:

  • Custom-made or personalised items

  • Gift cards

  • Sale items (optional — include this if you choose to make sale items final)

For more information, visit our Shipping & Returns Policy.

International Orders

We’re proud to ship worldwide
Please note that international customers are responsible for any import duties, customs fees, or local taxes that may apply.
These are not included in our prices and must be paid upon delivery.

Product Information

We make every effort to ensure our product descriptions and images are accurate, but small variations can happen — especially with handmade or small-batch pieces.
Colours may appear slightly different on screen due to monitor settings.

We may update or discontinue products at any time, but confirmed orders will always be fulfilled.

Intellectual Property

All content on this site — including text, images, logos, product designs, and graphics — is owned by Arkana or used with permission.
You may not copy, reproduce, or use any content without written consent.

Limitation of Liability

We aim to provide a safe and enjoyable shopping experience, but we’re not responsible for:

  • Any indirect or consequential loss (e.g. loss of data or profits)

  • Delays or disruptions outside our control (e.g. postal strikes, customs delays, or internet issues)

Nothing in these terms affects your statutory rights as a consumer.

Privacy

We take your privacy seriously.
Our Privacy Policy explains how we collect, use, and protect your personal data in line with UK GDPR.

Governing Law

These Terms & Conditions are governed by English law, and any disputes will be handled by the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time.
Any changes will take effect when published on this page, and the “last updated” date will be revised.

Contact Us

If you have any questions about these terms or your order, please get in touch — we’d love to help.
explore.arkana@gmail.com